Shipping policy

Shipping Policy

Thank you for shopping with Kephira Store. We work to process and deliver your orders as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During busy periods, holidays, or special promotions, processing may take slightly longer.

Shipping & Delivery

Shipping options, costs, and available delivery estimates are displayed at checkout.

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, holidays, or other circumstances outside our control.

Multiple Shipments

Some products may ship from different fulfillment locations or suppliers. If your order contains multiple items, you may receive your products in separate packages at different times.

You will receive available tracking information for each shipment.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow some time for the carrier to update the tracking information after your order has shipped.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. Kephira Store is not responsible for delivery delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at contact@kephira.com.

Lost, Delayed, or Damaged Packages

If your package appears lost, significantly delayed, or arrives damaged, please contact us at contact@kephira.com with your order number and any relevant photos or tracking information.

We will review the situation and assist you with the appropriate next steps.

Shipping Delays

Once a package has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, or other circumstances outside our control may occur.

We will do our best to assist customers when delivery issues arise.