Refund policy
Return & Refund Policy
At Kephira Store, we want you to be satisfied with your purchase.
Returns
We accept eligible returns within 14 days of delivery. Items must be unused, unworn, unopened, and in their original packaging with all tags and seals intact.
To request a return, please contact us at contact@kephira.com before sending any item back.
Fragrances
For health, safety, and authenticity reasons, fragrances that have been opened, used, sprayed, or removed from their original sealed packaging cannot be returned.
Unopened and unused fragrances may be eligible for return within the 14-day return period.
Jewelry & Fashion Accessories
Jewelry and accessories must be unworn, unused, and returned in their original condition and packaging.
Wellness Products
For health and safety reasons, opened or used wellness products cannot be returned. Products must remain unopened and sealed to qualify for a return.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at contact@kephira.com with your order number and photos of the item.
If the issue was caused by us, we will work with you to provide an appropriate replacement or refund.
Refunds
Once your approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error by Kephira Store.
Non-Returnable Items
We cannot accept returns for:
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Opened or used fragrances
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Opened or used wellness products
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Worn or used jewelry and accessories
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Items without their original packaging or seals
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Gift cards
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Final-sale items
For questions about a return, please contact us at contact@kephira.com.